Ricoh SC Codes Cannot Be Cleared.



There have been a whole host of questions flying about regarding fuser errors on the newest Ricoh machines. Here are the answers.


When the latest machines suffer a fuser overheat error and display one of the following error codes, it is not possible to reset the error in SP5810 as it was with previous models:







In SP5810 there are now two sub-codes (5810-001 and 5810-002, unsurprisingly.) It is mandatory to execute the second of these codes to reset an overheating error as per the list above, however this process fails when you try it.


The reason for this is that Ricoh have added fuse to the replacement fusing unit (part number D1444022, wrongly listed in the parts catalogue as D1424022.) This fuse blows when the unit is installed and this in turn unlocks SP5810-002 and the code can be reset. They’d probably tell you that it’s some sort of safety feature, whereas I am a cynical old bugger who thinks that it’s a money-making vehicle.


Now, this is all well and good as long as you’re happy to shell out something like £600.00 + VAT every time this happens. It’s possible, of course, that it’s a false reading from a dodgy or damaged thermistor, a part costing roughly £10.00, so would you really be happy spending 60 times this amount? And, if the code comes straight back again, you’re into buying another fuser at £600.00.


The answer to this, fortunately, is quite simple. Go around all of the new type machines (any model numbers ending with a 2 or a 5, e.g. MPc5502 or MPc305) and back up the NVRAM data. We are now doing this in the workshop before machines are delivered too.


To do this, insert an SD card into the service slot (slot 2) on the machine and run SP5824-001. This writes a file conveniently named with the serial number of the machine to the SD card and should be kept. In the event of there being a fuser error in the future, simply repair the fuser using the spare parts as you would have done on previous models, then upload the good NVRAM data from the SD card using SP5825-001. This overwrites the data on the NVRAM and the machine effectively forgets that it ever had the code.


This is, of course, a proactive solution as it will only work if good data has been backed up for that specific machine before a fault occurs. That said, it’s a very quick and painless process, even more so on these new machines as an SD card can be plugged into the slot without having to turn the whole device off first. The latter point applies to firmware updates too, assuming that you can actually find the firmware on Ricoh’s all-new and astonishingly dreadful My-Ricoh portal.


If I can be chuffed, I’ll do another post on how to save yourselves a fortune by using one PCU throughout the Ricoh MPc model ranges. Don’t hold your collective breath though, I’m totally lazy.



Ricoh Enhanced Locked Print NX & Card Authentication Package



Ricoh, in another of their moments of monumental short-sightedness, have launched their new product range that features the all new GW+ architecture. Wow, I hear you say. Gasp, I hear you, errr, gasp. But what does this mean?


Well, it’s the new controller, denoted by a simple 2 in the model number (3502, 5502 etc), and it gives such astonishingly useless functionality as the ability to browse the internet at the photocopier. Why, I hear you exclaim, would you need to do that? Well, I reply after much consideration, it’s almost entirely pointless. You can also share the fax option on one machine to several others in the building, a very mission-critical feature 15 years ago when people used fax machines.


I’m being rather underwhelmed by all of this because, as far as I can tell, the machines appear to be something of a Windows Vista. You know, a hasty lunge in the right direction but stumbling tragically off the side of a precipice by mistake. For example, why launch a browser which has the oh-so-recognisable Google home page but with the inexplicable addition of Japanese characters all over the shop? The new colour scheme of the panels is quite nice though.


Anyway, the point of all of this is that the current versions of ELP-NX and CAP, the embedded software that enable devices to be clustered and print jobs to be stored and then released using a login, pin number or swipe card, do not work on these machines. There is, however, a new version of the software due out, inventively dubbed “v2” (cue fanfare,) and this should be available in the next week or so. I’ll believe it when I see it. Presumably the current installation process will be the same; I only presume this because it’s needlessly complicated, therefore Ricoh wouldn’t even begin to think about changing it.


All of this leads me to wonder whether v2 (pause for fanfare) will be compatible with the previous model ranges (I assume not) and whether it will be possible to cluster machines running different versions. If not, I’m right up shit creek.





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